FAQ

Questions, answered clearly.

Everything you'd want to know before bringing your community onto Commona — and a lot of what you'd want to know after.

General

What is Commona, in one sentence?+
A community operating system that helps villages, towns, professions and diaspora groups turn local conversation into coordinated, accountable action.
Is Commona a social network?+
No. Social networks reward attention. Commona rewards usefulness. There is no infinite feed, no vanity follower count, and no algorithm designed to keep you scrolling. Every primitive is structured so that conversation produces a next step.
Who is Commona for?+
Residents organising their own neighbourhood. Community leaders and traditional authorities. NGOs and councils that need to coordinate with people on the ground. Diaspora members who want to stay meaningfully connected. Journalists, researchers and civic partners who need verified local information.
Where does Commona work?+
Anywhere with an internet-capable phone. We launched in Cameroon and are expanding across West, East and Southern Africa first, then globally — wherever communities want calm, structured civic infrastructure.
Is it free?+
Yes for residents and standard community circles. Paid tools exist for institutional partners (councils, NGOs, diaspora associations) — and we charge a small, fully disclosed platform fee only on optional fundraising flows.

Accounts & identity

How do I join my community?+
Create an account, pick your country, region, town and village, and Commona will match you to the relevant Circles. If your village doesn't exist yet, you can request it — most are approved within 48 hours.
How is identity verified?+
We use layered verification: phone, email, government ID where appropriate, plus community vouching for leaders and authorities. Verified roles carry distinct badges (Resident, Steward, NGO, Authority, Diaspora, Journalist).
Can I use Commona anonymously?+
You can post under a pseudonym, but your account is always tied to a verified identity behind the scenes. This is the trade-off that keeps the platform free of impersonation, brigading and tribal hate.
What if I make a mistake or want to delete my account?+
You can edit or delete your own contributions at any time, and request full account deletion from Settings. Some civic records (e.g. completed project ledgers) are preserved in anonymised form for community memory.

Trust & safety

How do you stop misinformation?+
Three layers: AI-assisted triage catches obvious toxicity and brigading; community moderators with verified standing review edge cases; and a platform admin team handles appeals. Every moderation action is logged and reviewable.
How do you stop tribal hate or harassment?+
Zero tolerance, enforced consistently. Incitement, ethnic slurs and targeted harassment are removed and accounts are restricted. Our published Trust & Safety principles set the line, and our audit log shows we hold it.
Who can see my location?+
You choose the level — country, region, town, or village. Precise coordinates are never shown publicly. Geolocation on talking points and projects is opt-in and is used to surface closest issues first.
What about authorities trying to silence dissent?+
Commona is built so that civic pressure is harder to suppress. Petitions are public, signatures are verified, and authority responses are tracked. We do not hand over user data without lawful process and we publish a transparency report.

Features

What is a Talking Point?+
A structured civic report. Not a post — a record. It carries category, severity, evidence, geolocation, proposed solutions and a clear status (Open, Under Review, In Progress, Resolved, Closed).
What is a Circle?+
A community space. Usually a village, town, region or profession. Each Circle has its own members, stewards, talking points, projects and local intelligence dashboard.
What is a Project?+
A piece of real-world work tracked end to end — milestones, volunteers, contributors and transparent funding ledger. Boreholes, roads, classrooms, security patrols, clean-ups.
What is a Petition?+
A formal civic ask with verified signatures, a target authority, a deadline, and a public response thread. Pressure with accountability.
What is the Diaspora Bridge?+
The set of tools that lets diaspora members stay connected to their home circles — sponsoring projects, mentoring youth, verifying information and listening in to weekly updates.

Devices & languages

Does Commona work offline?+
Yes. The app installs as a PWA, caches your circles and recent talking points, and queues actions for when you're back online.
Will it work on a low-end Android?+
Yes. We test against budget devices on 3G first. The whole experience is designed to load fast and stay quiet on data.
Which languages are supported?+
English first, with French, Pidgin, Swahili and additional regional languages rolling out. Community members can contribute translations — see Languages when signed in.

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